Receiving, Processing, and Acting on Feedback from the Staff

After a really big Sunday, everyone wants to talk about how things went. Feedback from those who made the plans is critical to making improvements in the coming years. Finding the best ways to get this vital information in healthy ways and then knowing what to do with it when you get it is crucial. In this episode, Dr. Gilbert lays out a proven process for encouraging quality comments and how to make sure that feedback pays dividends in the future.

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